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The Order Process
You will have the opportunity to review and confirm your order, including payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us.

We reserve the right to refuse or cancel any order prior to delivery. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.

Changes in reservations
Arrival reservations are valid only for the date specified; departure reservations are valid only for the date and time specified. When changing any part of your reservation including date, time, pick-up or drop-off location, and number of persons in the party, rates are subject to change.


User error
It is your responsibility to ensure that accurate information is provided at the time of booking. Hawaii Pro Drivers will not be responsible for mistakes made by guests. We understand that mistakes do happen. You will receive a confirmation email with details of your reservation. Please carefully review this and let us know immediately if you need to make any changes.


Full payment is due at reservation to secure your seat and payable in U.S. dollars unless noted otherwise. You will receive a confirmation email with each successful booking. Please keep this email handy and reference it when calling for changes or assistance.

When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information.

International charges/payments to Hawaii Pro Drivers are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.

Flight Cancellations and Delays
We collect your flight information at the time of booking to help us track your flight and assist with your transfer. Please contact our team with flight cancellations, changes, and delay information as soon as possible so that they can make adjustments to your booking.


Delayed or Missed Pick-ups
On departure transfers, guests are advised to be at pick-up location at least 5 minutes before designated departure time. Please double-check your flight departure times. Hawaii Pro Drivers is not responsible for missed flights. Please also provide us a 5 minute grace period for unexpected traffic conditions.


Natural features & phenomena are subject to seasons or weather and are out of our control. Hawaii Pro Drivers is not responsible for significant delays due to traffic, weather, road conditions, or other unexpected circumstances. We reserve the right to cancel or modify scheduled transfers. Hawaii Pro Drivers will not be responsible or liable to any individual utilizing our transportation services for delays, injury, loss, accident or damages to person or personal property beyond our control.

On reservations made by credit or debit card, cancellations must be made within 24 hours of scheduled service and will result in a 10% service fee. Please allow 10-12 working days for refunds to be processed back to your card. Cancellations made in a shorter period of time (less than 24 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND).

The scheduled day of service for Hawaii Pro Drivers Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled.

Provisions of Service
It is your responsibility to be aware of and abide by state and federal laws at all times. Hawaii Pro Drivers assumes no liability for guests actions while on the transfer service. Please note that smoking is not allowed on any of our vehicles pursuant to Hawaii State Law HRS328J.